5 Things Tech Support Won T Tell You
Being a Tech Support Agent isn’t an easy job. I should know – I’ve been one at several companies, at different levels, and it can be rough. Working in tech support means taking calls, emails, or chat sessions from people who aren’t happy. It’s a lot like a retail customer support job, only without the benefit of body language, eye contact, and other things that make human interaction easier. It’s a unique career with unique challenges....